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Member Care Program

As part of our ongoing commitment to live out our “Why” and continue to serve you as best we can during these unprecedented times, and help you continue along your financial journey to live out your hopes, dreams and aspirations.

We know the impact COVID-19 is having in our community, and that in addition to the uncertainty surrounding you and your family’s health and well-being, you may be dealing with financial uncertainty due to job loss and reduced hours, or unexpected expenses. To ensure you have the tools and resources available to cover your needs and stay ahead financially, we are modifying our solutions lineup to help our dedicated members when it matters most.

Waived Fees

Effective March 26, 2020

ItemCurrent FeeWaived Fee
Late PaymentsUp to $25$0
Penalty for early withdrawal on certificates of deposit12 months or less - 90 days of dividends
Greater than 12 months - 180 days of dividends
Foreign ATM transaction fees$2.50$0


Real Estate Secured Loans, Auto, Installment, Credit Cards and other Lines of Credit

Members with a loan in good standing can skip up to 3 payments in a row per loan and interest will continue to accrue as well as the term may be extended.

If you would like to skip your loan payment(s), please complete the authorization form here.

Loan Solutions

Borrow up to $2,000 with an active checking account, no payment for 90 days and a low monthly payment under $100 a month for 24 months at 12.99% APR*! Apply here.

Credit Reporting

Working diligently with Experian, missed payments due to hardship during this time on a Line of Credit, Credit Card or Real Estate loan will report as “neutral” rather than a negative mark on the member’s credit report.


*APR = Annual Percentage Rate. Rates, terms and conditions are subject to change.  In order to qualify for this offer, you must be a member of Red Rocks Credit Union as of March 25, 2020 and your Red Rocks membership must be in good standing.  You must maintain a minimum savings account balance of $5 and an active checking account including regular direct deposits or regular recurring deposits. Federally Insured by NCUA.

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