Support

Are you looking for help? You’ve found it. Our support resources give you easy access to your most frequently asked questions regarding accounts, membership or products and services. If you cannot find the answer you’re looking for, please initiate a Live Chat with us or give Member Services a call at 303.471.7625.

Frequently Asked Questions

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Membership Information

How do I qualify to become a member of Red Rocks Credit Union?
Red Rocks is available to anyone that lives or works in Douglas, Arapahoe or Jefferson County, Colorado. Members of Consumers United Association and Community Impact Fund are also eligible.

Do I need to have a specific type of account at Red Rocks to get a loan?
Yes, all loan applicants should have a primary membership account with Red Rocks and maintain a minimum balance of $5. However, you do not need to be an existing member to apply for a loan. We will open your membership prior to the loan closing (if approved).

Account Information/Access

When are statements distributed to members?
Statements are mailed during the first week each month to members with a checking account and once per quarter to members with only a savings account. Members who use e-statements receive them much faster (typically the first business day of each month) through online banking.

How can I access account information?
In addition to our branches, Red Rocks features 24/7 remote access to account information through online banking, mobile banking, or telephone banking. Through these products, you can check balances, transfer funds between accounts in your membership or see if a specific check has cleared. You also have access to 30,000 surcharge-free CO-OP network ATM locations and thousands of shared branch locations nationwide. Find a branch or ATM.

How does Overdraft Privilege work?
You can find answers to frequently asked questions about Overdraft Privilege here.

Deposit & Loan Rates/Information

Where can I find out the rate I am earning/paying on my Red Rocks deposit or loan product?
Your specific product’s rate can be found on your statement, in online banking or on the deposit/loan documents that we provided to you when you opened that account. If you are having trouble finding your current rate, contact us for assistance.

Is the loan rate for a new vehicle the same as that for a pre-owned vehicle?
Yes. Red Rocks’ automobile loan rates are identical for new and pre-owned vehicles and based on approved credit and length of the term. Contact us or details.

Where can I send my payment for my Red Rocks loan?
Pay bills securely through online banking or mail your payment to:

Red Rocks Credit Union
Attn: Loan Payment Services
8195 SouthPark Lane
Littleton, CO 80120

To ensure your payment is applied to the correct loan in your account, please be sure to include both your member number and the loan number on the payment for your Red Rocks loan.

Where can I see how much interest (finance charge) I have paid on my Red Rocks loan?
There are several places to see this information. Sign in to online banking to view a summary of your interest by selecting the specific loan product in your summary. You may also find the total amount of interest paid on the loan each month in your online or printed statement.

My first mortgage loan is being serviced by Midwest Loan Services. How can I access their website to check my loan status or set up a recurring payment?
A convenient link to Midwest Loan Services’ website can be found on our home loans page.

Online & Telephone Banking Services

I am having difficulties logging into Red Rocks’ online banking and I believe my username and password are correct. What can I do?
If you forget to sign out of online banking and then attempt to access your information shortly thereafter, the system may not allow you back in right away. Wait a few minutes for the system to log you out automatically (due to inactivity) and then try again. Don’t forget to log in with your username, not your member number.

Does Red Rocks offer online statements? How do I enroll in online statements?
Yes, Red Rocks offers free online e-statements through our online banking. To enroll, simply sign in to online banking and select the e-statement link at the top of the page. Each month, you will receive an email indicating your online statement is ready for viewing (typically on the first business day of the month).

Does Red Rocks’ online banking services provide email notifications?
We sure do. You can set up email notifications to let you know when a specific check has cleared, when an account reaches a specific balance, when a certificate account is ready to mature or when your online statement is ready for viewing, for example. Find these features in the User Options section at the top of your online banking page.

Is Red Rocks’ online banking compatible with financial software such as Quicken or MS Money?
Yes. Your Red Rocks account information can be set up to work with both of those financial software applications.

Branch Hours/Locations

Where can I find the address(es) for your Red Rocks branch locations?
See our Locations page.

I wish to use a Credit Union Service Center to make a deposit, withdrawal, or a loan payment on my Red Rocks account. Where can I find a location near me?
You have access to thousands of shared branch locations nationwide. Search for a location now.

Debit/Credit Cards

How do I report a lost or stolen Visa Debit Card?
Contact us immediately if your card has been lost or stolen.

How long does it take to get a Visa Debit Card for my account?
The best way to get your debit card is to visit our Town Center branch location during regular business hours. Red Rocks will instantly issue you a new Visa® Debit Card while you wait. Otherwise, we can mail your new debit card to the address listed on your account. Mailing your new card takes approximately 10 business days.

Miscellaneous

What is Red Rocks Credit Union’s routing number?
Red Rocks’ routing number is 302088092.

Does Red Rocks offer notary services? If so, what is the cost and do I need to set up an appointment?
Red Rocks offers notary services to our members during regular business hours. You do not need an appointment to take advantage of this benefit. Fee may apply.

What fees does Red Rocks charge for convenience services such as cashier’s checks, etc.?
View the fee schedule for details.

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Why Red Rocks Credit Union?
Our ‘why’ is you. The great people we’ve been here to support in living out their hopes, dreams and aspirations for over 40 years. Find out more about what it means to be a part of Red Rocks Credit Union, as a member or as a team member.

Our Why

Benefits

Careers

News

What would you like to do today?
From day to day, you have goals to accomplish and places to be. And our deposit solutions and services help you do it all easily so you can stay focused on you.

Save

Spend

Interact

What would you like to do today?

The bigger the dream, the harder we work for you to help live it. Let’s get started with affordable financing solutions.

Fund a Vehicle,
Boat or RV

Get a Personal Loan

Eliminate Debt

Purchase or
Refinance a Home

Access Your
Home’s Equity

Get a Credit Card