We Heard You!

Media Screen

We Heard You!

 

At Red Rocks Credit Union, we value your opinion! In an effort to provide an exceptional member experience, we need your feedback. We'll be sending out a Member Survey soon and would truly appreciate your participation.

 

In response to the Member Survey sent last year, we made the following changes to improve your overall experience:

 

Product Improvements

  • Full Suite of mortgage products
  • New credit card features including text alerts and VISA checkout
  • Competitive personal loan and certificate offers

Channel Enhancements

  • New and improved website
  • Mobile sign-on upgrades with new 4-digit PIN and fingerprint ID
  • 24/7 Call Center support
  • 70% improvement in member resolution time
  • Personalized member communication and case management

Member Interaction

  • Full-time Member Journey Coach (member services) in branches for personalized service
  • Simplified fee structure and complimentary account features
  • Community events and seminars

 

Please be on the lookout for our Member Survey in your inbox soon. You will also have the change to win $100! We look forward to hearing your feedback!