We Heard You!
At Red Rocks Credit Union, we value your opinion! In an effort to provide an exceptional member experience, we need your feedback. We'll be sending out a Member Survey soon and would truly appreciate your participation.
In response to the Member Survey sent last year, we made the following changes to improve your overall experience:
- Full Suite of mortgage products
- New credit card features including text alerts and VISA checkout
- Competitive personal loan and certificate offers
- New and improved website
- Mobile sign-on upgrades with new 4-digit PIN and fingerprint ID
- 24/7 Call Center support
- 70% improvement in member resolution time
- Personalized member communication and case management
- Full-time Member Journey Coach (member services) in branches for personalized service
- Simplified fee structure and complimentary account features
- Community events and seminars